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Frequently Asked Questions
Once your order has shipped, you will receive an email with a tracking number. You can also track your order by logging into your account and visiting the "Order History" section.
We accept returns within 30 days of delivery for items in their original condition. Please visit our Returns & Refunds section for more details on how to initiate a return.
To keep your jewelry looking its best, avoid exposure to harsh chemicals, remove during physical activities, and store in a soft pouch. For detailed care instructions by material type, please refer to our Jewelry Care Guide.
Yes, we offer repair services for jewelry purchased from us. Please contact our customer service team with details about your item and the repair needed, and we will provide you with instructions and pricing.
Returns & Refunds Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of delivery for a full refund or exchange.
- Item must be in its original condition, unused, and with all original packaging and tags
- Custom or personalized items cannot be returned
- Shipping costs are non-refundable
- Refunds will be processed to the original payment method within 5-7 business days
How to Initiate a Return
- Contact our customer service team with your order number and reason for return
- We will provide you with a return authorization number and prepaid shipping label
- Package your item securely with all original materials
- Drop off at any authorized shipping location
- Once we receive and inspect your return, we will process your refund or exchange
Warranty Policy
1-Year Limited Warranty
All our jewelry comes with a one-year limited warranty against manufacturing defects from the date of purchase.
- Covers defects in materials and workmanship
- Does not cover normal wear and tear, damage from misuse, or loss of stones
- Proof of purchase is required for all warranty claims
- We reserve the right to determine if a repair or replacement is appropriate
Extended Warranty
For added peace of mind, we offer an optional 2-year extended warranty that covers:
- All coverage of the standard warranty
- One complimentary professional cleaning per year
- Stone tightening if needed
- Minor resizing (up to one size)
Shipping Information
Standard Shipping
Delivery within 5-7 business days
$10.00
Express Shipping
Delivery within 2-3 business days
$25.00
International Shipping
We ship worldwide. International shipping rates and delivery times vary by country.
- Customers are responsible for all customs duties and taxes
- Estimated delivery: 7-14 business days
- Tracking information is provided for all international shipments
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